FAQs

 

01

What time will my rental be dropped off and picked up?

 

We drop off between 8am and 12pm; however, drop off may vary depending on event time. 

02

Who do I pay and when and what method?

 

You pay the driver upon delivery of the rental equipment. Method of payment is CASH, Or Venmo ONLY.  A deposit is required at booking to finalize your reservation. The driver will then have you sign the rental agreement which indicates that you have paid.

03

How much space do I need for a jumper?

 

For the safety of your guests, we require a minimum of 3-5 feet from any walls surrounding jumpers. 

04

When should I call to reserve equipment?

 

ASAP! We usually are booked weeks in advance, but this may vary depending on the weekend of the event. After reserving equipment, we will contact you a few days before the event to confirm any changes IF made to your reservation. and to also give you a time frame of delivery.

05

What is your rainy day or cancellation policy?

 

You have the right to call to cancel your reservation with no penalty; however, gloomy weather, same day or day prior of event cancellation does not apply. A 20% penalty Charge will be applied.