FAQ
1. What areas do you deliver to?
We proudly serve Corona, Riverside, Eastvale, Jurupa Valley, and other surrounding areas in the Inland Empire. If you’re unsure if we deliver to your location, feel free to contact us at (951) 427-0715 or email empirepartyrental@yahoo.com.
2. What are your hours of operation?
Our customer service lines are open Monday to Sunday, 9 AM – 5 PM. We may also be available before or after hours depending on the context of your delivery or pickup. If we’re actively coordinating your event, you can still reach us for timely assistance.
3. Is there a delivery and pickup fee?
Yes, our standard delivery and pickup fee is $25, and it is included in most package prices unless otherwise noted. This fee covers fuel, setup, breakdown, and logistics. It is non-refundable, even in the event of a cancellation, unless a prior agreement has been made with our team.
Delivery fees may vary depending on your location or specific delivery needs. In some cases, the fee may be lower or higher based on distance, access, or timing. For exact pricing, please contact us directly.
4. Can I pick up the items myself?
No, we are a delivery-only service to ensure proper setup and equipment handling. Our trained staff ensures each item is installed correctly and safely.
5. What happens in bad weather?
We operate rain or shine, and many of our products are equipped with safety weights and weatherproofing systems. If weather conditions are extreme, we may delay delivery or offer to reschedule based on availability.
6. Can I get a refund if I cancel my order?
Refunds are not guaranteed. All cancellations may be subject to a late cancellation fee, depending on the context of the cancellation and timing. Delivery and handling costs are strictly non-refundable, as they cover fuel, labor, and logistics.
At Empire Party Rental, we always aim to make things right first—whether through a replacement, credit, or discount when appropriate. Refunds are considered a last resort and will only be issued if mutually agreed upon by both parties and confirmed in writing or through a verified communication channel (such as email or documented messaging).
Context matters. Each situation is different, and we evaluate issues case by case to ensure fairness while protecting our team and operations. For full details, please refer to our [Refund & Delivery Policy].
7. Do you offer setup for all rentals?
Yes — setup is included for major equipment like jumpers and tents at no additional charge.
For tables and chairs, we deliver and unload them in a designated area (such as your backyard, driveway, or event space). However, full setup of table and chair layouts (such as unfolding, arranging, or placing them throughout your venue) is not included by default and may require an additional service fee.
If you would like us to assist with detailed event layout setup — including unfolding chairs, setting up tables, or placing items according to your floor plan — please let us know in advance so we can provide a quote for this additional service.
We ask that the setup area be clear of any debris, vehicles, or obstacles before our crew arrives to ensure a smooth and safe installation.
8. How many people can each table and chair setup accommodate?
Rectangular Tables: Seat 6–8 adults
Round Tables: Seat up to 8-10 adults
Cocktail Tables: Best for standing events or 2–3 seated guests
Our bundles are crafted with seating in mind, but you can always add more!
9. Can I change my order after booking?
Changes can be made up to 48 hours before your event, depending on availability. Contact us as soon as possible for adjustments.
10. When will my order be picked up?
Pickup typically takes place 1 to 2 days after your event, depending on your location and our delivery schedule.
If you require same-day pickup or need to coordinate a specific time, please call or text us at (951) 427-0715 to make arrangements in advance.
11.When will my order be dropped off?
Drop-offs usually occur the day before or the morning of your event, based on your event time and our route for the day.
To request a specific delivery window or to coordinate an early setup, please call or text us and we’ll do our best to accommodate your request.
¿Hablan español?
Yes, absolutely. We have multiple customer service and delivery staff members who are fluent in both English and Spanish. Whether you're placing an order or asking a question, we’re happy to assist you in the language you’re most comfortable with.