SHIPPING

Delivery and Setup:

Empire Party Rental is a delivery-only service, and we do not have a physical store open to the public. Our team will deliver and set up all rental equipment at your event location.

Delivery Areas:

We proudly serve the following areas:

  • Corona
  • Riverside
  • And surrounding regions

Delivery Times:

  • Standard Delivery Hours: 8 AM to 12 PM
  • Delivery Timeframe: We will provide an estimated delivery window closer to your event date.

Shipping Charges:

  • Delivery Fees: Charges are based on your location and the equipment you’ve rented. The delivery fee will be included in your final invoice.
  • Setup Fees: The setup of your equipment is included in the rental price.

Cancellations and Rescheduling:

  • Cancellations: All cancellations incur a 20% fee. This includes the non-refundable deposit.
  • Rescheduling: If you need to reschedule, the new event date must be within 30 days of the original date. The remaining balance can be paid on the day of the rescheduled event.

Pictorial Representation, Product Variance, and Safety Disclaimer

At Empire Party Rental, we strive to provide clear and illustrative images of our products on our website. Please note that all photographs and visual representations are for reference purposes only and are intended to showcase our product range, design, and potential setup scenarios.

Illustrative Purposes Only
The images on our site may not exactly match the final delivered product. Equipment, colors, and configurations can vary due to updates, product enhancements, and the specific environment where items are installed. We reserve the right to modify, replace, or update any images without prior notice.

Product Variance
While we endeavor to represent our products accurately, variations in appearance may occur. These differences are not defects and do not impact the functionality or safety of the items. For detailed specifications and exact product information, please contact our customer service team before placing an order.

Safety and Product Integrity
Safety is our highest priority. Our products—including tents, jumpers, and other inflatable equipment—are designed with additional safety measures such as weights and anchoring systems. These features, which may not be clearly visible in online images, are essential to ensure stability and secure performance in various conditions, including wind and other challenging environments. Please note: Failure to follow the instructions provided by our staff could result in damaged products or compromised safety. It is very important that you adhere to all setup and usage guidelines.

Environmental Considerations
The setup environment may affect the final appearance of our products. Our professional delivery and installation teams assess each site to ensure that all equipment is securely anchored and configured for optimal safety. As a result, certain safety components or adjustments (such as added weights) might be present to safeguard your event, even if they are not depicted in the images.

Customer Understanding
By placing an order with Empire Party Rental, you acknowledge that the images on our website are for illustrative purposes only. The actual product delivered may differ in appearance to ensure safety and optimal performance. We encourage you to reach out to us with any questions or for further clarification regarding product specifications or setup procedures.

Contact Us
For more information, or if you have any concerns about product details or safety features, please contact us:

Phone: 951-427-0715 (Monday to Friday, 9 AM to 5 PM)
Email: empirepartyrental@yahoo.com
Website: www.empirepartyrental.com

Contact Us:

For any questions regarding delivery, please contact us at:

  • Phone: (951) 427-0715
  • Email:  empirepartyrental@yahoo.com

We’re committed to ensuring your event goes smoothly with our reliable delivery and setup services!