REFUND POLICY

Delivery and Handling Fees:
Delivery and pickup fees are non-refundable unless explicitly stated otherwise. These fees are separate from the product cost and are subject to our non-refund policy unless a mutual agreement is reached between Empire Party Rental and the customer.

Refunds:
Refunds are generally not provided if requested after your event. Unused products are non-refundable, and any damaged products are considered non-refundable. In the event of a late cancellation, a cancellation fee may be applied and refunds may not be granted unless both parties agree—either before or after the event—that a refund is appropriate. Any refund decisions are at the sole discretion of Empire Party Rental.

Contractual Agreement:
Any refund or return will only be processed if a prior contractual agreement is reached between Empire Party Rental and the customer. Such agreements must be documented, and refunds, if any, are determined solely at our discretion. Without such an agreement, no refunds will be issued.

Customer Responsibility:
It is crucial that you follow all instructions provided by our staff during delivery, setup, and usage of our products. Failure to comply with these guidelines may result in product damage for which refunds will not be provided. Additionally, if a cancellation occurs without a mutually agreed-upon arrangement, you may incur a late cancellation fee, and delivery and handling fees will remain non-refundable.

By placing an order with Empire Party Rental, you acknowledge and agree to these refund and delivery terms. If you have any questions or require further clarification, please contact us for assistance