FAQ
Frequently Asked Questions (FAQs)
1. What time will my rental be dropped off and picked up?
We generally deliver between 8 AM and 12 PM. The exact time may vary based on your event's schedule and other factors. We will provide an estimated delivery window in advance.
2. How do I pay for my rental, and what methods are accepted?
We accept cash, Zelle, and Venmo for payments. A deposit is required at the time of booking to confirm your reservation and ensure your commitment to using our services.
- Cash Payments: The full amount must be paid directly to the driver upon delivery.
- Zelle and Venmo Payments: The remaining balance can be paid before or on the day of delivery.
3. How much space do I need for a bounce house or other equipment?
For safety reasons, we require a minimum of 3-5 feet of clearance around the bounce house or other equipment. This space ensures safe use and easy access.
4. When should I book my rental equipment?
We recommend booking as soon as possible, as our equipment is often reserved weeks in advance due to high demand. Empire Party Rental is ranked #1 in Corona for a reason, and our services are highly requested. To secure your preferred equipment and date, it's best to make your reservation early. After you book, we’ll contact you a few days before your event to confirm any changes to your reservation and provide a delivery time frame.
5. What is your rainy day or cancellation policy?
All cancellations are subject to a 20% fee, including any deposit made. This fee covers the costs associated with reserving and preparing your equipment. If you need to cancel, the deposit is non-refundable.
If you prefer to reschedule instead of canceling, you may do so, provided the new event date is within 30 days of the original date. This helps us better accommodate your needs and ensures a smoother transition to your new date. The remaining balance can be paid on the day of your rescheduled event.
Cash Payments: If you are paying in cash and need to cancel, please call our customer service line Phone: (951) 427-0715 several days before your event. If you refuse to pay the full amount upon delivery, we will disassemble and pick up the equipment, and our services will be canceled for your event.
6. Do you provide setup and takedown of the equipment?
Yes, our team handles both the setup and takedown of all equipment. We ensure that everything is properly installed and ready for use when we arrive, and we will also handle the breakdown and removal after your event.
7. What if I need additional equipment or services not listed on your website?
If you require equipment or services not listed, please contact us. We may be able to accommodate special requests or provide recommendations based on our network of trusted suppliers.
8. How do I contact you if I have more questions or need assistance?
For any additional questions or assistance, you can reach us at:
- Phone: (951) 427-0715
- Email: empirepartyrental@yahoo.com
- We’re here to help make your event a success!